DO YOU SHIP TO CANADA?
Because many customers received unexpected bills from shipping carriers, additional customs fees, and unpredictable extra taxes, we no longer ship to Canada. It's possible that we may ship to Canada again in the future.
Until then, if you can provide a US address (perhaps a forwarding service, a friend's home, or a UPS or FedEx location), we can ship your order there.
HOW DO I CANCEL MY ORDER?
You can only cancel your order if it has not yet been shipped. Email us: help@airgear.store or call (520) 605-5000 and we'll be happy to cancel the order if it has not yet shipped.
I JUST PLACED AN ORDER. HOW FAST WILL IT BE SHIPPED?
All in-stock products are shipped within 1-2 business days from the day your order is placed.
I GOT A CONFIRMATION THAT YOU SHIPPED MY ORDER. BUT NOW I WANT IT SENT TO A DIFFERENT ADDRESS. CAN YOU REDIRECT THE SHIPMENT FOR ME?
Unfortunately, once your order has shipped from our warehouse, we can't redirect it to a different address. You may be able to contact the carrier yourself to arrange a change in address or pickup location.
DO YOU OFFER EXPEDITED SHIPPING?
We don't currently offer expedited shipping–such as overnight delivery or guaranteed 2-day shipping.
WILL I BE NOTIFIED WHEN MY ORDER SHIPS?
Yes, if you entered your email or cell phone number when you placed your order. Doing so triggers our system to automatically send an email or text that the package has shipped. You will also be sent status updates during transit.
If you aren't receiving these updates, it's possible there was a typo. Please contact Customer Service at 520-605-5000 for assistance.
HOW FAST WILL I GET MY ORDER?
All in-stock products ship from our Santa Fe, NM or Tucson, AZ warehouses. Most customers receive their orders in 3-5 business days, but we cannot guarantee this.
DO YOU HAVE AN IN-STORE PICK UP OPTION?
We're not able to offer in-store pickup, since we don't have a physical retail location.
WHICH SHIPPING CARRIERS DO YOU USE?
We use UPS, the United States Postal Service, and FedEx. We choose the most efficient carrier based on the size of the package and a customer's geographic location.
MY DELIVERY WAS STOLEN FROM MY HOME/SHIPPING ADDRESS. WHAT ARE MY OPTIONS?
We understand how frustrating and disappointing this can be. We recommend you make sure someone is available to bring our shipment in from a porch or visible area, so this does not occur. Our system automatically sends tracking updates as the package is in transit, and we supply tracking numbers for every shipment, so you can obtain additional details on shipping carrier websites.
Unfortunately, once a carrier has marked a package as delivered, we are unable to file a claim for it.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
Most of the time, we can ship everything in one package. Occasionally, for logistical reasons or due to the size and weight of certain items, items will be sent in separate packages. If that happens, you'll receive tracking numbers for each package.
If you ordered a teak shower mat, it always ships separately from other items in your order. Large CGEAR Sand-Free RV Mats may also ship separately, depending on the other products in your order.